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Khidmah receives award for education and development at 2011 FM Awards

Khidmah won FM Award for Education & Development initiative of the year at Facilities Management Middle East 2011 Awards. The Award ceremony h..... more +إقرأ المزيد

Avoid the Dead Sea Avoid the Dead Sea

Monday, September 28, 2009 | Comments (0) تعليقات | Permalink

Who has been to the Dead Sea?  What make the Dead Sea – dead?  Basically, these are the characteristics of the Dead Sea:

  1. High salinity
  2. Lower than the ocean
  3. Zero outflow of water

The Dead Sea is a dead sea because the water flowing into it never flows out of it except through evaporation.   This makes the sea very salty and not capable of supporting life.  The Dead Sea does not have the correct balance of inflow and outflow to support life.

For a child to grow healthy requires a good equal intake of food and burning energy.  If this gets out of balance, then the kid either becomes obese or does not have enough energy to grow.  The child needs to have the correct balance of inflow and outflow to support life.

Fishermen know that the best location to catch fish is where two bodies of water come together.  Why?  Because in the transition area, there is always abundant life.  Water is flowing in from two different sources and fish are attracted there.

These three examples demonstrate the need to have a balance of inflow and outflow.  A company also must have people leaving the organization and people joining the organization to sustain health.  Many companies have growth, but they don’t have people leaving the organization.  Likewise, a company that has many leaving but is not cultivating new talent will die.

New people in an organization breed new life into an organization and cause the following:

  1. Less Group Think
  2. New Ideas
  3. New Perspectives
  4. New Experiences

The question is not “Are people leaving?”  The question should be “Who is leaving and are the right people leaving?”

For some reason, terminations, redundancies, and people leaving an organization is never talked about.  However, I think that in these situations leadership is most needed. Are good people leaving for reasons that can be corrected?  Are there “hangers-on”, or people that need to go but are still around because their supervisor will not make the tough decision?

A good organizational leader’s primary role is to manage the organization in a changing environment.   This also means that the organization itself must be constantly changing and evolving through the inflow and outflow of its people.

Not everyone will take the Journey with you

  • Passion Issue.  Some workers will not want to work that hard.
  • Don’t like the make-up of the team.  Some can’t work with others.
  • Don’t like the leader.  Some can’t work under your leadership style.
  • Different calling.  Some will work hard but not for your cause.

Not everyone should take the Journey with you.

  • Don’t have the right skills or experience for their position.

Not everyone CAN take the Journey with you

  • Don’t have the ability to grow or adjust with the Vision.  Occasionally, the company outgrows the person.  A worker can prosper in their current role when the company is small but cannot handle the same role in the larger company.
  • Find the right place for each person.  An employee can have great skills and potential and attitude but be in the wrong position.  Move the employee with potential to a new role.  If the person won’t take the readjustment, wish them well as you ask them to leave.

So in summary, having a healthy company is like a healthy body or sea – it must have inflows and outflows.  Any imbalance of outflows & inflows lead to a bad & unhealthy situation.

(A note on the discussion after this lesson was awesome today.  Many people talked about companies or teams they had been apart of that were not healthy because of this issue.  Thank you for the participation; it makes the lesson richer for everyone!)

Lead On!
Sutton


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Khidmah Team Culture Khidmah Team Culture

Monday, September 28, 2009 | Comments (0) تعليقات | Permalink

Yesterday in our weekly meeting, I thought it was important to go over our Team Culture.   Leaders should communicate the culture they are trying to grow, and this is something we do each quarter.

Team Culture

  1. Positive, always positive (the first and most important – we are in the problem management business.  It is not “if” problems will happen, it is about “when” the problems happen what is our reaction.  Being positive is the first element of dealing with problems).
    • Problems are opportunities for success
    • When you raise a concern you must have a solution
    • Willingness to be enthusiastic at all times
    • The work I am doing is important
    • The people I work with are the best – if you expect the best from them, they’ll give their best
    • The results are positive – you get what you expect
  2. We are Leaders – and the first person you learn to lead is yourself before you can lead others.
  3. Whatever it takes attitude
  4. Customer focused results and service (always knowing what the customer wants)
  5. We take responsibility – whether it is our fault or not.
    • No blame game
    • Our problems are our problems – we don’t share our problems
  6. We build and direct POSITIVE momentum, we don’t allow negative momentum to direct us
  7. We are all leaders of leaders who train up leaders.  No great leader was ever negative and leadership is about serving others not wielding power.
  8. Our differences are our greatest strength (Culturally, religiously, gender, language, education, age, etc.)
  9. An absolute respect for authority
    • We make team decisions and discussions when appropriate
    • When a decision is made (especially when we might not have originally supported the idea in the discussion or it was not discussed at all) we support the decision and work as hard as we can for the Team’s success.
  10. Work Smart: Doing the right things, vs. doing things right. We do the right things. (don’t waste your time on things that don’t add value)

Create a culture that celebrates the successes of each other. Work to see your fellow employee or some you manage succeed and give them all of the praise

Lead On!
Sutton


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Iftar with Khidmah Team at Sas al Nakhl Iftar with Khidmah Team at Sas al Nakhl

Tuesday, September 15, 2009 | Comments (0) تعليقات | Permalink
Last night we enjoyed Iftar with 110 of our Team Members at Sas al Nakhl. The teams represented Landscaping, Maintenance, Lifeguards, Health Club, Cleaning, Transportation, etc. It was a great night.
Lead On!
Sutton
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Khidmah Landscaping Service Finished 1st Project Khidmah Landscaping Service Finished 1st Project

Saturday, September 12, 2009 | Comments (1) تعليقات | Permalink
This last week we finished our first landscaping project at GG1.  We are very excited and I wanted to add these to our website.

Lead On!
Sutton


Before Khidmah Team hits this project


Khidmah Team


Team putting grass down


Laying down Irrigation lines


Job well done!

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Iftar with the Team in Al Ain Iftar with the Team in Al Ain

Tuesday, September 08, 2009 | Comments (0) تعليقات | Permalink
Tonight, some of our leadership team went to Oyoun Village in Al Ain and enjoyed Iftar with our team there.



"Iftar with the guys who provide maintenance, cleaning, landscaping, health club and lifeguards at Oyoun Village."

It was great and it was the first time I had seen some of the team since Bangladesh and India when they were
 recruited. I think everyone enjoyed the evening and the fellowship.

 

Lead On!
Sutton
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Are you Problem Focused or Purposed Focused? Are you Problem Focused or Purposed Focused?

Monday, September 07, 2009 | Comments (6) تعليقات | Permalink
People ask me all of the time when and how I can spot a good or a soon to be great employee. People also ask me how I knew that an employee would not work out that was under my management. Also, as we continue to hire more and more people (from 15 to over 60 office staff in 8 months), how do you decide between two candidates with similar CVs?

So today, I really thought about this a lot and have focused it down to the simple for our leadership message.

Have you ever played on a sports team? Like Soccer, Football, Cricket, Rugby, etc. These teams are people that play a position. The team does not function unless all of the players play their position and play it well.

This analogy is used again and again when it comes to leadership. However, today I want to turn it around to answer the question, “How do I know when an employee is going to be a good team member.”

So write down now what you think your purpose or position on the Khidmah team is? What would not happen or would be missed if you were not here and your purpose was not completed?

Now, the title of our lesson today is based around the question: “Are you Problem focused or People focused?”

When you are problem focused, you focus not only on your problems, but the problems around you. You don’t look at problems as opportunities but as things that restrain you from doing your job.

People that are problem focused bring their problems into the organization. They don’t solve problems, they create them. They don’t make things easier, they make things harder. They don’t find solutions and become paralyzed by the problems.

Problem Focused People:
  1. Problem Focused People are focused on their problems not opportunities.
  2. Problems restrain or hold back a Problem focused person from not being a success or accomplishing their purpose.
  3. ****Most of the time, when people are problem focused, they believe they do not have any problems or weaknesses. However, they are able to pick out the problems in everyone else.
  4. Why do I ask the question, “What is your strength and what is your weakness or areas for improvement “ during an interview? The problem focused people cannot focus on their weaknesses only their strengths. They focus on others weaknesses and not others strengths.
  5. Problem focused people take it personally when someone is placed above them in the organizational chart. Many times a Problem focused person reacts with, “Why do you need to put a supervisor above me, I already know everything.”
  6. Problem focused people don’t like good leadership. They already know everything. This point goes well with Point 5 above. This person will want weak leadership because they don’t think they need any leadership. Without leadership, they go nowhere.
  7. Problem focused people don’t need encouragement – because they already know they are perfect.
  8. Problem focused people never take responsibility for their actions or not meeting a deadline. It is always someone else’s fault.
  9. Problem focused people like having other problem-focused people around them. They like to sit and discuss the problems.
  10. Problem focused people are never successful by effort or planning just by mistake or luck, because they are too focused on the problems to focus on how to overcome them.
Purpose Focused People:
  1. Purposed focused people are focused on their purpose or their strength. They know what they are good at and want to be put in a situation to use these tools for the betterment of the organization.
  2. Not only do Purpose focused people know what they are strong in, but they are also well aware of their weaknesses and what they must improve upon.
  3. Most of the time, these people need to be encouraged, because they understand their own weaknesses and just need someone to believe in them to reach their purpose.
  4. Purpose focused people see problems as opportunities to shine, not problems.
  5. Purpose focused people see the light at the end of the tunnel. These are upbeat and positive people – even in a crisis they are calling that the end is in sight.
  6. Purpose focused people don’t mind having someone placed above them in the organizational chart. These people’s first question will be “What can I learn from this person?” Purposed focused people want to learn and get better in everything they do.
  7. Purpose focused people love good leadership, supportive leadership, and will not tolerate poor leaders. This goes well with the point above in #6. They don’t mind having someone supervise or lead them, however they want someone they can learn from and someone that will help them meet their purpose.
  8. Purpose focused people are quick to say they caused the problem, but will fix it, and slow to take credit.
  9. Purpose focused people are focused on successes. Again, they are not focused on who gets the credit, just that the objective is met and they fulfilled their purpose in making it happen.
  10. Purpose focused people like having other purpose focused people around them. They want a team with other purpose focused people who are good at their strength and will add value for the betterment of the company.
Lead On!
Sutton
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Iftar with Team at Khalidiyiah Village Iftar with Team at Khalidiyiah Village

Sunday, September 06, 2009 | Comments (0) تعليقات | Permalink
On Monday night, some of our leadership team celebrated Iftar with the guys from Khalidiyiah Village. It was a great night and enjoyed by all.

Celebrating Iftar with the Team at Khalidiyiah Village

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