Dear Hosam,

I want to pass on my heartfelt thanks to your team for the work done on the weekend to clean the villa.  Raju (the team supervisor) was excellent and assured me he would do a good job.  He and his team cleaned the villa and it was spotless, a fantastic job!
 
Please thank Raju and his team and thank you for the work done.
 
(There are two more maintenance items which you know about (see following email), which I am sure you will resolve quickly).
 
Thanks again