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Hard Services Solutions Engineer

Role Description:

Job Title
Hard Services Solutions Engineer
Abu Dhabi Head Office
UAE – Corporate
Reporting to
Bid Manager

The Hard Services Solutions Engineer is responsible for supporting the bid process and submission from receipt of RFP (or earlier where appropriate) through to award consistent with policy and processes, supporting the Bid Manager.

Key Responsibility:

Job Purpose: 

  • The Hard Services Solutions Engineer is responsible for supporting the bid process and submission from receipt of RFP (or earlier where appropriate) through to award consistent with policy and processes, supporting the Bid Manager.

  • Working with the Soft Services Solutions Engineer, cross functionally and with supply chain as appropriate, champion and devise a winning bid through designing an optimal solution and providing effective leadership, inspiration and support to the team.

  • The role shall ensure appropriate input from all internal and external stakeholders to achieve a tender submission and contract award that meets the requirements of the RFP and sanctioned authority.

  • The role will be the primary liaison with the client for site visits and will coordinate the manpower requirements and associated sub-contractor and consumables/spares requirements for the bid.

  • In large complex projects the role will be responsible for supporting the Bid Manager in developing the Facilities Management element of the bid and writing the technical submissions and service methodology.

Roles, Responsibilities, Duties: 

  • Should work as an active team member of business development process. Coordinate & interact with other team members to understand the service requirements completely and develop effective service delivery models.

  • Conduct the technical reviews and analyse client requirements for new tenders and client requests. Build the service delivery models more cost effective by applying optimum methods to minimise costing.

  • Completing site visits and gathering the required information. Providing the required project provisions (labour, materials, equipment etc) as well as reviewing and analysing the scope of works, drawings, SAL's & KPl's and designing an appropriate solution

  • Obtain maximum accuracy in technical reviews and site-based surveys in terms of identifying the cost components and establishing effective delivery models.

  • Develop and implement standard data gathering and comparative tools to make the process effective on regular basis.

  • Conduct basic analysis on the delivery models in comparison with similar service requirements and bench mark the service elements case to case basis.

  • Write service proposals for various service methods and apply constant improvements in specified proposal templates.

  • Support Bid Manager in the bidding process by providing analytical reports and coordinate with other team members as and when required.

  • To support the conversion of work winning opportunities into successful and profitable contracts

  • To support the creation of a bid strategy and work with the bid team other Work Winning resources to identify, capture and develop win themes

  • To develop a bid programme and having identified necessary resources, secure support from Work Winning and Operational leaders

  • To ensure that submission documents are complete and fully responsive to formal and informal questions posed in the customers bid documentation.

  • To co-ordinate the necessary and appropriate management reviews during the bid process, including the presentation of Key Targets updates and bid proposals for review and audit.

  • To ensure that a bid is submitted on time and in the required format


  • A natural ability to focus on customer service and customer requirements

  • A desire to win

  • An ability to motivate and work within a cross functional team

  • Excellent written and verbal communication skills

  • An aptitude for creative thinking

  • Commercial awareness

  • Good organisational skills, and able to manage and prioritise resources under control

  • Ability to work well under pressure

  • Receptivity and adaptability to change



  1. Education level Degree or equivalent in a relevant engineering discipline.

  2. A minimum of 5 years' relevant hard services operational experience on FM contracts.


  1. 5 years’ experience in hard services operations, preferably in Facilities Management

  2. Skilled user of Microsoft Office Suite

  3. Time Management – Be able to manage one's own time and the time of others to meet deadlines.

  4. Coordination – Have flexibility to adjust actions in response to changes in priorities

  5. Decision Making – Be aware of the impact of decisions on the team and be able to make decisions based on limited information

  6. Problem Solving – Being aware of and understanding the implications of new information for both current and future proposals

  7. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

  8. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

  9. Proactive – Seek out and identify important data that can be used in proposals or stored for use in future proposals

One team.
One purpose.

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