Khidmah is quick to respond to unexpected UAE storms
Abu Dhabi March 13, 2016: In the midst of recent, unexpected storms that hit the UAE, Khidmah proved that its staff was readily available and effective in responding to their communities’ needs. As one of the largest fully integrated property service solutions providers in the UAE, Khidmah’s staff undergo regular trainings to ensure that they are equipped to handle different issues and hazards in the various communities managed by the company.
From Reem Island Gate Towers to Burj Mohammad Bin Rashid Sky Scraper and from Al Raha Exclusive beach front communities and to various iconic towers throughout the Mainland and in most of the master planned communities and neighborhoods in Abu Dhabi, Mussafah, Al Ain, Western Region and Northern Emirates and as the Storm was progressing with the presence of rain and wind; Khidmah’s 4000 team provided comfort and care to its customers. The team was checking power outages, clearing streets, unplugging storm drains and making sure that tenants were safe.
Khidmah’s properties management and facilities management teams were efficient and swift in responding to the situation, and supported by removing safety hazards, minimizing on-site damages, and directing people to safety. Khidmah’s 24/7 call center received over 2,400 phone calls and additional staff were brought into handle inbound calls. Khidmah also dispatched technicians to affected sites that had no contract for Facilities Management to support the owners.
Commenting on Khidmah’s response to the storm, Abdulla Saeed Al Qamzi, Managing Director, said: “As a leading property service solutions provider, we are adept at dealing with difficult situations and in responding effectively to emergencies. We value safety above all else, and our employees were present on ground at all sites that were experiencing problems, to ensure the safety of tenants. Due to our team’s preparedness, no injuries were sustained and all damages were handled or are in the process of being fixed.”
Emarati owned and managed, Khidmah delivers comprehensive services to some of the finest properties in the Middle East. Established in 2009, the company specializes in asset management, in addition to providing best-in-class properties and facilities management provisions. Khidmah grew from 15 employees in 2009 to an impressive number of almost 4000 employees in 2016. It currently manages 25,000 mixed use units across a diverse portfolio of communities.